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FREQUENTLY ASKED QUESTIONS (FAQ)
Booking & ReservationsThe Space & AmenitiesFood Beverage & Party PlanningEvent Day PoliciesPool Parties
Simply submit an inquiry through our booking page or contact us at 917-830-6112 to discuss your event and check availability.
Once you're ready to book, we'll send you a rental agreement and invoice. A $200 deposit is required to secure your date, with the remaining balance due 7 days prior to your event.
The remaining balance, along with a $250 refundable security deposit, is due 7 days prior to your event date.
Yes. A refundable $250 security deposit is required for all bookings. It helps ensure the space is returned in the same condition it was provided and will be fully refunded after your event provided there is no damage, excessive cleaning required, or violation of rental policies.
Our indoor and outdoor spaces are best suited for up to 20 - 30 children plus accompanying adults, with a maximum capacity of approximately 45 - 50 guests total depending on your event setup.
We understand that plans can change, and we'll do our best to be flexible whenever possible.
A $200 booking deposit is required to secure your event date.
Cancellations made 30 or more days before the event will receive a full refund of the booking deposit.
Cancellations made 14–29 days before the event will receive a 50% refund of the booking deposit.
Cancellations made less than 14 days before the event are non-refundable.
One complimentary date change may be requested if made at least 14 days prior to the event date, subject to availability.
A $250 refundable security deposit is collected with final payment and will be returned following the event provided there is no damage, excessive cleaning required, missing items, or violations of rental policies.
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